Terms and conditions

1. Scope

The following terms and conditions apply to all orders via our online shop.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with UAB EcomForce.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.

3. Contract language, contract text storage
The language available for concluding the contract is German. 

We save the contract text and send you the order details and our general terms and conditions by email. For security reasons, the contract text is no longer accessible via the Internet.

4. Delivery conditions

In addition to the stated product prices, there are shipping costs. You can find out more about the shipping costs in the offers.

We only deliver by mail. Unfortunately, a self collection of the product is not possible.

5. Payment

The following payment methods are generally available to you in our shop:

Credit card
When you place your order, you also provide us with your credit card details.
Once you have been authenticated as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after placing your order. The payment transaction is carried out automatically by the credit card company and your card is charged.

PayPal 
During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, identify yourself with your access data and confirm the payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. 
The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.

Immediately
After placing your order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with a PIN/TAN procedure that has been activated for participation in Sofort, identify yourself accordingly and confirm the payment instruction to us. You'll get more information during the ordering process. The payment transaction will be carried out by Sofort immediately afterwards and your account will be debited.

Purchase on account and financing via Klarna
In collaboration with Klarna AB ( www.klarna.de ), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account and installment purchase as a payment option.
Please note that Klarna invoice and Klarna installment purchase are only available for consumers and that payment must be made to Klarna.

Klarna installment purchase
With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least €6.95). Further information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credit can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account 

Klarna invoice
When you purchase on account with Klarna, you always receive the goods first and you always have a payment deadline of 14 days. The complete terms and conditions for purchasing on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

6. Retention of title

The goods remain our property until full payment.

7. Transport damage

If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.

8. Warranty and Guarantees

Unless expressly agreed otherwise below, the statutory liability law applies.
The limitation period for claims for defects for used items is two years from delivery of the goods.
The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty or fraudulent intent,
• in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed or
• as far as the scope of application of the Product Liability Act is opened.

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can contact our customer service for questions, complaints and objections by email at kundenservice@katzenrobo.de.

9. Liability

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the case of guarantee promises, if agreed, or
• as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited. Otherwise, claims for damages are excluded.

10. Code of Conduct

We have adhered to the following codes of conduct:
Trusted Shops quality criteria
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf

11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/ . 
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

RIGHT OF WITHDRAWAL

Consumers have a 14-day right of withdrawal. For the CatRobo we give a further 16 days test period, which results in a 30-day right of withdrawal. This applies exclusively to the CatRobo. The statutory 14-day right of withdrawal applies to all other products, as well as the refurbished CatRobo.

Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including outward delivery costs (excluding return shipping costs and additional costs resulting from you choosing a method of delivery other than that offered by us , have chosen the cheapest standard delivery) immediately and at the latest within 14 days from the day on which we received the goods. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. Refund may also be refused if the products are returned damaged or contaminated.

You must return the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired. The costs of returning the goods must be borne by the customer. The KatzenRobo must be returned clean and hygienic. If the customer does not have the original packaging, the CatRobo can be packed in another box and wrapped with bubble wrap or other material to prevent damage during shipping.
If the customer does not pack the CatRobo properly and it is returned dirty or damaged, a cleaning fee of between 50 and 100 euros may be charged. If the CatRobo is damaged when returned due to poor packaging, the refund may be refused or only made in parts.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
• Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

special instructions

 

If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This can be assumed in particular if we are also your lender or if your lender uses our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender assumes our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you want to avoid a contractual obligation as much as possible, make use of your right of cancellation and also cancel the loan agreement if you also have a right of cancellation.